SERVICES

How to set up your BIMB account

Everything you need to get started with your online banking

Setting up your BIMB account for online banking is a simple process, but it does involve a few key steps to ensure your account is secure.
November 21, 2024
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Four Essential Steps

To start making online transactions, you’ll need to complete these four essential steps
STEP 1
Download
BIMB Mobile
STEP 2
Set up
BIMB Secure
STEP 3
Activate your
online access
 
STEP 4
Complete the
cooling-off period

Install the BIMB Mobile app from the app store and log in with your details.

Login to BIMB Mobile to activate BIMB Secure.

BIMB Secure is an authentication method to authorise transactions initiated from BIMB Web and BIMB Mobile.

Activate your account at the nearest Bank Islam ATM or branch to enable your online banking.

What you need to know?

  • Not applicable if you switch to BIMB Mobile from GO by Bank Islam app from the same device.
  • Only applicable to new users and
    BIMB users or those who have changed their device.
  • For overseas customers, please reach out to our Contact Centre +603-26 900 900 or email at contactcenter@bankislam.com.my

After verifying your identity, a brief cooling-off period is in place before you can make online monetary transactions.

This measure allows you to review your account access and take action if you notice any suspicious activity, such as blocking the account or reporting it to the authorities. This way, your account remains secure and under your control.

Frequently asked questions

BIMB Account setup
⬤
Can I use the application on the same mobile device for multiple User IDs?
No. One User ID for one mobile device only.
⬤
How do I sign up?

After downloading BIMB Mobile, you will need to perform registration using your existing BIMB Web User ID, password, and your Identification Card (IC) / Identification Document (ID) number in order to bind your device with your IB User ID.

For existing Bank Islam BIMB Web users:

  1. Enter your User ID and password.
  2. Enter your IC/ID number.

If you do not have a User ID, you must first register for BIMB Web through BIMB Web. For the next login, you can use your fingerprint (if your mobile device is supported by fingerprint authentication security feature) to access BIMB Mobile. Otherwise, you can login by using your existing BIMB Web password.

Note: After completing the first-time setup as a new user for BIMB Mobile, activation of your access is required before you can perform any banking transactions. Activation can be done at the Bank's ATM machines, at branches or via the Contact Center (for customers overseas or those without access to branches and ATM machines).

⬤
How do I activate BIMB Mobile after first-time setup?

You need to ensure you have downloaded and completed the first-time setup as a new user for BIMB Mobile before you can activate your online access. You can activate BIMB Web by proceeding with the following steps:

Acttion via ATM/ CRM

Visit any Bank Islam ATM/ CRM:

  1. Insert your debit or credit card into the ATM/ CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select “Online Access Activation”.</st
  5. Complete the activation process.

Activation at Branch

Visit any Bank Islam branch:

  1. Fill out and submit the activation request form.
  2. The branch will process your activation request.
⬤
Can I login on BIMB Web And BIMB Mobile at the same time?
No. You can only login on one channel at a time.
⬤
Do I need to login every time I want to use the application?
Yes. You are required to login using your password to access BIMB Mobile or use your biometric to have quick access to your account summary via the application (provided that your mobile device supports this authentication security feature).
⬤
What are the requirements to create Password?
Password must consist of 8 to 18 alphanumeric characters, you may also include special characters.
⬤
What are the requirements I need to sign up for BIMB Web?

To sign up for Bank Islam BIMB Web, you:

  1. Must be 18 years and above.
  2. Have an Individual Current/Savings Account; or Have Sole Proprietor Account.
  3. Have Bank Islam ATM/Debit Card.
  4. Have ATM PIN.
⬤
What are the requirements to create USER ID?
USER ID must consist of 6 to 10 alphanumeric characters, no special characters are allowed.
⬤
How do I perform first-time BIMB Web registration using Credit Card-i?

Please follow the following steps:

  1. Login to https://www.bankislam.biz
  2. Click FIRST TIME USER.
  3. Read on ‘Terms and Conditions of Access and Use of Website’.
  4. Tick the box below to acknowledge the T&C and click Continue.
  5. Select Bank Islam Credit Card-i and click Continue.
  6. Key in your Bank Islam Credit Card-i Number and PIN.
  7. Click Continue.
  8. Complete all the information required on the page such as User ID, Password, E-mail, and Mobile Number.
  9. Proceed to set up your Private Word and select ONE Private Image.
  10. Set up your Secret Question and provide your Secret Answer (Please make sure you remember all 3 questions and answers).
  11. Click Submit.
  12. Review the details displayed and click Confirm to complete your request.
  13. Once completed, you will be directed to the acknowledgement page that confirms the status of your request.
  14. Then, you may proceed to login to your BIMB Web.
⬤
How to sign-up for BIMB Web?

Just follow these simple steps:

  1. Login to BIMB Web
  2. Click “FIRST TIME USER".
  3. Read the Terms and Conditions.
  4. Click at ATM/Debit Card.
  5. Enter your ATM/Debit Card 16-digit number and ATM PIN.
  6. Create USER ID, Password, and other details on the screen.
  7. Confirm the information and click “Confirm”.
  8. You have successfully signed up for Bank Islam BIMB Web.
⬤
How do I activate BIMB Web after first-time setup?

You need to ensure you have downloaded and completed the first-time setup as a new user for BIMB Mobile before you can activate your online access. You can activate BIMB Web by proceeding with the following steps:

Activation via ATM/CRM

Visit any Bank Islam ATM/CRM:

  1. Insert your debit or credit card into the ATM/CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select “Online Access Activation”.
  5. Complete the activation process.

Activation at Branch

Visit any Bank Islam branch:

  1. Fill out and submit the activation request form.
  2. The branch will process your activation request.
Online activation access
⬤
Who is required to perform activation for online access?

Activation is required for:

  1. New users who have recently registered for BIMB Web.
  2. Existing customers of BIMB Web who are new users of the BIMB Mobile app.
  3. Existing customers of BIMB Web who have installed the BIMB Mobile app on a new mobile device.

Note: Existing users who are already using these services are not required to perform activation.

⬤
What is online access activation?
Online access activation is a security measure implemented to ensure that only authorized users can access their banking transactions through BIMB Web and BIMB Mobile. It adds an extra layer of protection to safeguard your financial information.
⬤
How do I activate my online access?

You need to complete the required steps for first-time setup for Internet Banking or GO by Bank Islam before you can activate your online access.

You can activate your online access through any of these three options:

Go to any Bank Islam ATM/CRM:

  1. Insert your debit or credit card into the ATM/CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select ‘Online Access Activation’.
  5. Complete the activation process.

Visit any Bank Islam branch:

  1. Fill out and submit the Activation Request Form.
  2. The branch will process your activation request.

Email Contact Center:
This option is available specifically for overseas customers. Please email Bank Islam Contact Center at contactcenter@bankislam.com.my or for instant support, connect with Chatbot Adam at www.bankislam.com.

Note: The cooling-off period starts immediately after the activation process has been successfully completed.

Cooling off
No data was found
BIMB Secure
⬤
What is BIMB Secure?
BIMB Secure is an authentication method to authorise transactions initiated from BIMB Web and BIMB Mobile.
⬤
How should I authorise the transaction that I have performed through BIMB Web via BIMB Mobile?

Perform the following steps for BIMB Secure:

  1. Launch BIMB Mobile.
  2. Select Quick Menu.
  3. Select BIMB Secure.
  4. Verify the transaction details.
  5. Once verified, select ‘Confirm’.
  6. Enter the six (6) digits of random number displayed on your mobile device screen.
  7. Authorization process is completed.
⬤
Do I need to register for BIMB Secure?
No. It will be activated automatically after your first-time setup of BIMB Mobile.
⬤
Can I perform transaction above RM10,000 via BIMB Mobile?
Yes, now you can perform transaction above RM10,000 via BIMB Mobile.